Support Intake Form

Give us as much signal as possible—this form is designed to get to the bottom of complex issues quickly.

1) Contact & Account

Your name *

Email *

Company / Team

Role

Paid license Trial Anonymous user (no sign‑in)

2) Affected Title / Project

Title name *

Type *

TMDb ID

IMDb ID

Target distributor/preset

If multiple titles are impacted, attach a CSV at the bottom and reference it here.

3) Severity & Business Impact

Severity *

Deadline / air date (if any)

What is the impact? *

4) Steps to Reproduce

Exact steps (1 per line) *

Expected result *

Actual result *

Frequency

Workarounds tried

5) Environment & Build Details

App version (MetaData Builder) *

Install source

macOS version *

Hardware

Network / Proxy / VPN

Sandbox entitlements (if known)

API keys in use (mask secrets)

Plug‑ins / integrations enabled

6) Data Involved

Which fields are affected?

CSV/JSON columns involved

7) Logs & Diagnostics

Console logs / stack traces

Sample JSON / CSV rows

Minimal repro project URL

Attachments (screenshots, CSV/JSON, logs)

Click to pick files or drag & drop here. Accepted: PNG, JPG, CSV, JSON, TXT, LOG, ZIP (max suggested total 50MB).

I consent to MetaData Builder support reviewing the attached logs for troubleshooting *

8) Optional AI Assist

If enabled, we may use automated assistants to categorize your issue and suggest next steps. No media content is retained; only your written description and non‑secret diagnostics are processed.

Allow AI triage on this ticket Privacy‑safe

Before you submit:

Include steps, expected vs. actual behavior, and any deadlines.
Attach screenshots/logs if possible; mask secrets (API keys, tokens).

Cancel